PC Support Services

Program Length: 900 Hours

Career Opportunities:
Help Desk Analyst, Help Desk Technician, Help Desk Support Assistant,
and Information Technology Assistant

A student works on a circuit board

**Employers of Our Graduates**
The Florida State University
US Census Bureau
T.M.G.

Program Content / Objectives

The PC Support Services Program offers a broad foundation of knowledge and skills to prepare students for employment in PC Support Services positions. This program is designed to prepare students for employment as a Help Desk Analyst, Help Desk Technician, Help Desk Support Assistant, and Information Technology Assistant and to provide supplemental training for persons previously or currently employed in any of these occupations.

The Program content includes software applications and operating systems, including the use of advanced software/system features and programs; electronic communication via the Internet; Web page components; computer networking and network administration; the interrelationships among major components of networks; hardware and software selection and installation; integration techniques to enhance projects; and preventative hardware maintenance.